Refund and Credit Policy

 
 

REFUNDS & CREDITS

  • NYC Footy does not want to be in a business where we accept payment for a service not rendered. However, in order to maintain a fully functioning system that is not disruptive to the community, we must implement a refund/credit policy that ensures a league or division experiences minimal to no disruption (e.g. resulting from last minute cancelations) and that NYC Footy can operate our league operations in as seamless a manner as possible.

  • If a league spot is reserved by deposit, the team forfeits the deposit if they withdraw within two weeks of a league kickoff or after the league sells out, whichever comes first. Prior to the two week cutoff and before a league sells out, a full refund of the deposit will be processed.

  • Refund or transfer requests are provided to players or teams upon request so long as the request is made prior to the schedule being finalized AND two (2) weeks prior to kickoff AND prior to the league selling out.

  • Requests made by team captains or individual players made after the schedule is finalized or after a league sells out but before the season has kicked off will receive a 75% credit to use during a future season.

  • Requests made by individual players only after the season has started but before Week 2 will receive a 50% credit for use during a future season.

  • No credits or refunds are provided for requests by team captains after week 1 or individual players (free agents) after Week 2.

  • Discounts provided as an incentive to help complete a team roster (e.g. a team in need of 1-2 additional players) are not eligible for refunds or credits.

  • If a league’s dates, times or location(s) change from what was originally advertised on the registration page, players will be notified of the change and given an option to stay in the league, receive a full refund, or transfer to an alternative league. If we do not receive a response by the “respond to” date, your registration will remain in the league with the updated changes. After the “respond to” date, we full refunds will no longer be honored.

  • Please note that we have a limited number of team and free agent spots across all of our leagues. Once we assign all free agents to teams and close registration, we prevent additional teams or players from registering for the league. Any changes after this point is extremely disruptive to the league. Therefore, once a league has been closed out, we will not honor refunds unless there are extreme circumstances.

  • Once the season has begun, full credits are considered on a case by case basis, should there be a qualifying event (e.g. an early season ending injury, an early season family emergency that requires a player to leave town and miss the majority of games, etc.).

  • Should a player exhibit behavior on or off the field that breaks our Ted Lasso Code of Conduct, that player may be removed from their current program and banned from participating in future NYC Footy programs without refund or credits.

  • If a league is listed as “anticipated” or “pending,” it means that NYC Footy fully expects that league to move forward, but are still awaiting final confirmation and details from the facility. If a team or player registers for one of these leagues, before final details are confirmed, and those details are meaningfully different than when the team or player registered (e.g. different day of the week, different format, meaningfully different time of day), then you are entitled to a full refund or a transfer to a league of your choice. If you transfer to a different league, you may incur an additional fee if that league is more expensive. If that league is less expensive, you will receive credits on your account.

  • Refunds/credits are not provided if a game is not played due to forfeit, weather or acts of God (and cannot subsequently be rescheduled). In the rare event that multiple games are permanently lost as a result of forfeit, weather, or acts of God, NYC Footy will work on a case by case basis with players/teams affected to provide a reasonable resolution (e.g. credits / discount for future seasons).

  • In the event of an extraordinary act of God (e.g. COVID), NYC Footy will work as transparently and clearly as possible with players to process either refunds or credits, situation permitting. As a matter of history, when COVID disrupted the spring 2020 season, all players received full credits + discounted league play through Summer 2021 so their credits went further (Fall 2021 is when pricing returned to 2019 numbers). Players that lost their job or left NYC permanently received a full refund if requested before the refund deadline of July 2020.

  • Any attempt to go around NYC Footy’s refund and credit policy (e.g. file a dispute with your credit card company) is considered a breach of our community guidelines and will result in expulsion from the league and all future programming.

  • Please note, there are no exceptions to this policy unless previously stated above.

  • If you believe your circumstances are not covered in this policy, then we encourage you to reach out to NYC Footy to seek a resolution directly..